Help & Frequently Asked Questions
 

Welcome to Rocket Traffic School's help section. We have compiled the most common questions and answers from our support department.  We recommend that you first look through this section to see if your question can be answered before calling us. The answers to these questions apply to all Court jurisdictions.

If you aren't able to find an answer to your question, you can always email us at support@RocketTrafficSchool.com

How does the online course work?

Think of this course as a book on the Internet.  You will need to read a little about traffic safety, complete a few fun quizzes if required by your Court, and pass a short "open book" final exam.  You don't have to complete the course all at once.  Since it's a home study course, you can work around your schedule by stopping anytime and resuming at a later time.  The system remembers everything and just picks up from where you left off.  Once you complete the course, we will send out a completion certificate.

How much does the course cost?

Students tell us we are a fraction of the cost of a classroom school.  To find out what the policies are for your Court including pricing BEFORE you register, there is a quick link on our home page that can be used to check current fees.

How long does the course take?

The time it takes to complete the course is very arbitrary.  The course is a self paced internet course so you are free to complete it as fast or slow as you'd like.  Because it's self paced, it's impossible to tell you exactly how long it will take you to finish as many students take advantage of the course's flexibility to work around their busy schedule.  Remember, this course is equivalent to an 8 hour classroom course.  Unlike a classroom course which is exactly 8 hours in duration, you may find you can complete this course in a fraction of that time and learn more too.

How do I know this course is allowed by my court?

If you see Rocket Traffic School on your Court's list of DMV licensed schools, then you can use us to meet your traffic school requirement.  In addition, we won't even allow you to register for the course if we weren't aproved for use.

Are you better than a classroom traffic school course?

We think so.  Rocket Traffic School's online course is better than a classroom because you can work in the privacy of your home or office and you don't have to spend an entire  weekend day with a bunch of strangers.  When you consider time in class, travel time and gas, this course is the best alternative to saving you time and money. You work when you want and complete the course on your own schedule. 

You say I need a Case/Docket Number, what is that? Can I use the citation number?

When you receive a traffic ticket, it will have a number on it called the citation number.  Once the ticket is processed by the Court, they will typically assign another number called a Case (or Docket) number.  You should see this case/docket number on the courtesy notice which was sent to you by the Court.  Even though the Court knows both the citation number and case number, they primarily use the case number so it's best to register for the course using that number.

When you complete the course, you will be issued a completion certificate.  We are required to include certain information on that certificate that identifies you with the Court.  The case/docket number is the most important part as they use this number to locate you in their system so they can give you credit for the course.  They can still use the certificate number but it's less efficient and can lead to errors.

So if you have both a case and citation number, use the case number.  If you only have a citation (e.g. San Francisco is known for this) then use the citation number.  If you have neither and want to get started, simply use your zip code and change it later when you have your case number.

My Case/Docket number is rather long.  Do I need to enter all of it?

Some of these court issued numbers are really long and can include dashes, slashes and spaces.  The most important characters are the numbers and letters.  Simply eliminate the dashes, slashes and spaces which will shorten the number.  If you do this, remember when logging on to enter the number exactly as you registered.  The characters must be exact to log in.  You were sent an email after registration with the exact entry from your registration.  It may be helpful to simply cut and paste from that email when you log in.

During registration, is an email address really required?

Only if you want to get important updates from us.  We have no way of knowing whether or not your email address is valid or correct.  It's your responsibility to complete the course before your due date.  If you miss an important email from us, that may jeopardize your ability to finish on time.  In addition to providing a valid email, you will need to check your spam folders just in case your email system moved our email there.  This is your responsibility too.

If your worried about privacy, please read our privacy statement.  You really don't have much to worry about.

Where can I find my due date?

Your due date or traffic school completion date is the final date the court gave you to complete this course.  This is typically NOT the date you must appear in court as indicated on your ticket.  The due date should be on your courtesy notice.  If you don't have a due date, figure 60 days to complete your course but you should verify with the Court.  You can always change this date in your registration profile prior to passing the final exam.

How long before my due date do I need to finish the course?

It's always best to finish your traffic school as far in advance as you can. Rocket Traffic School follows many Court's guidelines and recommends that you complete the course more than ten days in advance of your deadline just to be safe. Some jursidictions may require that you submit the certificate directly to the Court. If your Court requires you to do that, Rocket Traffic School recommends that you complete the course more than fifteen days in advance of your deadline. This of course is just a safe recommendation.

I can't seem to log back in even though I am entering the correct case number and drivers license.  Why can't I log in?

The short answer is you aren't typing the characters EXACTLY as you registered. You must consult your New Registration email for answers.  If you can't locate this email, you can request another by clicking login request.  Whatever you do, don't register a 2nd time.  It will only complicate matters and confuse everybody trying to help you.  Email us if you're completely lost.

How can I pay for the course?

The best method is to use a credit card.  We accept VISA, Mastercard, American Express and Discover credit cards.   You can also pay by  personal check or money order. When you are ready to pay, simply follow the payment procedure in the course and choose the preferred method. 

I paid for traffic school when I paid my fine.  Why do I need to pay again?

Unfortunately, the payment you made at the court was not for traffic school.  The Court requires payment of the fine and if you choose to go to traffic school, an administrative fee to the court.  Neither of these fees includes the actual traffic school course.  Even though you paid the administrative fee to the court, you still must pay for the course offered by the traffic school provider.

Do I need to go some place to take the final exam?

Typically no.  In most cases the final exam is administered right over the Internet so you take it as part of the online course. However, there are some jurisdictions that require ID verification.  In those jurisdictions you will be given more information later which could involve having your final exam notarized by a notary public.

You will be informed of the exact details of how the final exam is administered during the registration process

When are you open?

We are an Internet school so the course is available 24 hours a day 7 days a week.  We have staff available during regular Court hours but we can reached via email during extended hours.

Can I take breaks during the course?  How do I start again?

You can always take breaks as you work around your schedule.  When you are ready to resume, click on the Login button from the home page. You will be prompted for your license and case/docket number as you registered with.  This must be exactly as you registered, typos and all. If you are having trouble getting logged in, please consult your registration email that was sent to you after registration before contacting us.  That email has all the information you need.  If you can't locate this email, you can request another by clicking login request.

I'm at risk of being late. Can I get an extension?

Different Courts have different policies on granting extensions. Your Court can tell you about its policies on extensions. Extensions may or may not be possible. By finishing early, you give yourself the best chance to keep your ticket off of your record.

What happens if I fail the final exam?

That all depends on the policies of your jurisdiction. Some jurisdictions put limitations on how many times you can take the final. Others are unlimited. Either way, the exams are "Open book and Open note" so you can look up the answers if you're having trouble.

You will be informed of the exact details of how the final exam is administered during the registration process

Once I pass the course, what happens next?

Once you pass the course, you will receive a confirming email from us which serves as a passing confirmation. This is another good reason to register with a valid email address. Rocket Traffic School will than send your official completion certificate directly to the governing authority for processing.

Do I need any type of special software for the online course?
What if I experience a computer problem?

No special software is needed.  Only access to a web browser and an internet connection.  For web browsers, we recommend Mozilla's Firefox but other browsers like Microsoft Internet Explorer or Apple's Safari should work just fine.

In general, if you have a computer problem, there is not much we can do for you.  If you're experiencing odd behavior with the course, first check with the course directions.  Things may just be working as designed.   If that doesn't help, please shut down all web browser windows and reboot your computer before contacting our support group.  You can always send an email to support@RocketTrafficSchool.com and explain what is happening. We will try our best to solve your problem.  Your email should include your name, drivers license number and phone number. We'll either respond by phone or email. Remember, the Internet is prone to temporary traffic problems that clear up within a few hours.  If you're logged on, we suggest you logoff, close your browser and try again in a short while.  Because of the potential for random Internet problems, we really encourage students to finish promptly and not wait until the last minute.  The Courts typically give students 60 days or more to complete traffic school and don't show much sympathy if you wait until the last minute and experience problems.